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Applicable Cases
Products purchased are final sale and are not eligible for return, refund, or exchange, except when:-
The wrong product has been delivered.
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The item received is not consistent with the product specifications, description, features, or information displayed on the website.
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The product is delivered in a spoiled, damaged, or defective condition.
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The delivery takes longer than the period specified under the company’s Shipping Policy.
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Proof Needed for Refund Requests
Customers requesting a refund must submit the following evidence:-
A complete and uninterrupted unboxing video that clearly captures the parcel before opening, shipping label, packaging, and product received.
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A video showing the product being used for the first time, if applicable.
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Relevant product photos, order information, or any other supporting documents requested by the company.
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Request Submission
All return and refund requests must be submitted to ecoride_trading@outlook.com within 24 hours after the item has been received. -
Late or Unsupported Requests
Any claim submitted after the 24-hour deadline, or without the required supporting evidence, will not be accepted or processed.
