1. Order Processing Time
All orders are processed within 1–3 working days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next working day.
2. Shipping Duration
Once processed, delivery usually takes:
West Malaysia: 2–5 working days
East Malaysia (Sabah & Sarawak): 5–10 working days
Delivery time may vary depending on courier schedules, location, or weather conditions.
3. Shipping Fees
We are pleased to offer free shipping on all Orders placed through our website. No additional delivery charges will be applied, regardless of your order size, product type, or destination within Malaysia.
4. Tracking Information
Once your order is shipped, you will receive a tracking number via email or SMS.
You can use this number to check the delivery status on the courier’s official tracking page.
5. Delivery Policy
Please ensure that your shipping address and contact number are accurate before confirming your order.
Delivery is available Monday to Friday, excluding weekends and public holidays.
If delivery fails, the courier will attempt redelivery or contact you for further instructions.
6. Damaged or Missing Parcels
If your parcel arrives damaged or incomplete, please notify our Customer Service within 48 hours.
Kindly provide photos and your order number so we can assist you as quickly as possible.
